Crunchlabs offers two main subscription boxes for different age groups: the Build Box for kids ages 8-13, which ships monthly, and the Hack Pack for teens and adults 14 and up, which ships every two months. These subscriptions include extra perks like chances to win big prizes and offer some free boxes as part of the subscription deal. If you see a charge from Crunchlabs, it’s likely for one of these ongoing subscriptions. They also provide easy ways to manage your subscription or get help via email or phone.
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Cancellation is possible by contacting support via email or phone during business hours. There's no direct online cancellation option, but support responsiveness is expected to be reasonable, making the process moderately easy.
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How to Cancel Crunchlabs: Step by Step
If you purchased through Crunchlabs.com:
- Log into your account on the Crunchlabs website.
- Navigate to the "My Account" section.
- Locate the "Subscriptions" tab.
- Find the subscription you want to cancel.
- Select "Cancel Subscription" or "Manage Subscription".
- Follow the prompts to complete the cancellation process.
- You can also cancel by emailing [email protected] if preferred.
If you purchased through other platforms (e.g., Apple, Google Play):
- Open the respective app store (Apple App Store or Google Play Store).
- Go to your account settings.
- Select "Subscriptions".
- Locate your Crunchlabs subscription.
- Select "Cancel Subscription".
- Follow the on-screen instructions to confirm cancellation.
Tips & Tricks for Canceling Crunchlabs
- Send a direct email cancellation notice explicitly stating to cancel the subscription, stop all charges, and no more deliveries.
- Clearly state your reason for cancellation (e.g., child not interested) to fulfill their request and increase chances of approval.
- Be persistent and prepared for pushback — Crunchlabs often states annual subscriptions are non-cancellable, so expect repeated refusals.
- Request cancellation prior to the renewal period— if possible, cancel before auto-renewal to avoid further charges.
- If denied, escalate by contacting your credit card company to block future charges from Crunchlabs.
- Use firm, clear language without being aggressive—avoid arguing, simply state facts and your request clearly.
- Timing matters: attempt cancellation soon after kit arrival or before next billing cycle, as waiting longer reduces chances of success.
- Check user forums for any shared successful strategies or updated contact methods.
- If all else fails, cancel the payment method on file to prevent further automatic charges.
Crunchlabs Customer Service Info
If you need assistance, here's how you can get in touch with Crunchlabs's support team.
Cancel Crunchlabs Script
Script
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Hello Crunchlabs Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription as my child has lost interest in the Build Boxes. We have not utilized them for several months, and I believe it is best to discontinue the service at this time. I would appreciate your assistance with this cancellation process.
Thank you for your understanding!
Best regards,
Frequently Asked Questions
Crunchlabs' cancellation policy requires members to turn off auto-renewal at least 3 days before their next billing date via the My Account portal on their website. Most subscriptions are not eligible for early cancellation, and if a subscription is processing an order, the auto-renewal option might only be available after the order ships. For any dissatisfaction or to request assistance, customers can contact Crunchlabs via email or phone.
To cancel your Crunchlabs subscription, you generally need to be logged into your account, which requires your password. Cancellation or turning off auto-renewal is done from the Account Dashboard once logged in. If you have forgotten your password, you can reset it at the Crunchlabs password reset page here: https://crunchlabs.com/account/login. Alternatively, you can contact Crunchlabs support at
[email protected] for assistance with your subscription.
- Misleading subscription terms: Customers feel the annual subscription commitment is not clear and cannot be canceled mid-term.
- Inability to cancel: Subscriptions labeled as annual require payment for the entire term without option for early cancellation.
- Unexpected continued billing: Users report charges and shipments continuing even after cancellation or account deactivation.
- Poor customer support: Difficulties in contacting support and resolving cancellation or billing issues.
- Confusing website and subscription processes: Users find the subscription and cancellation processes unclear and confusing.
- Delivery issues: Delays, missing or incorrect items, and problems with shipping tracking contribute to dissatisfaction.
- No refunds on subscriptions: Subscription build boxes are non-refundable and non-returnable, causing frustration.
- Duplicate or incorrect shipments: Receiving multiple or wrong kits increases complaints.
CrunchLabs subscriptions commonly have a 12-month contract period during which you cannot cancel early. After the first term, memberships typically convert to a month-to-month basis, but you must turn off auto-renewal at least 3 days before the subscription term ends to avoid being billed for the next period. Annual subscriptions are not eligible for early cancellation, which means you should be cautious about committing since you're locked in for the full term without the option for early exit or refunds.
Before cancelling your Crunchlabs subscription, it's important to know that you need to turn off auto-renewal at least 3 days prior to your next billing date to avoid being charged again. Once cancelled, you will lose access to the ongoing delivery of Build Boxes or Hack Packs, which means you'll no longer receive the monthly STEM-based kits designed for kids to think like engineers. Most subscriptions aren't eligible for early cancellation, so you may still be billed for shipments already in process. Be sure to manage cancellations through your My Account portal for the best control over your subscription.
- Account login credentials (for accessing the My Account portal)
- Email address associated with the subscription
- Request to cancel the subscription if emailing customer service
- Request to stop future deliveries and charges (specific direction to cease service and payments)
- Optionally: relevant account or order information (such as subscriber name, order number, etc., if requested by customer service)
We've actually written a step by step guide on how to get a refund from Crunchlabs. Check it out!
The Easiest Way to Cancel Crunchlabs
If you’re frustrated trying to cancel your subscription, membership, or bill from Crunchlabs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
