Snagit is a simple and handy tool for capturing screenshots and recording your screen on Windows or Mac. You can quickly grab images or make videos of what's on your screen, add notes to explain things, and even organize your captures easily. They offer yearly subscriptions, with options that range from just Snagit alone to bundles that include extra features like premium images, AI tools, and unlimited video sharing. If you see a charge from them, it's likely from one of these yearly plans you signed up for, especially if you wanted the extra perks or are using it for work or projects.
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The cancellation process for a Snagit subscription is straightforward and can be done online by logging into the TechSmith account, navigating to subscription management, and selecting cancel options with clear steps provided. The user retains access until the end of the billing period and can even un-cancel before the deactivation date which adds convenience, making it relatively easy.
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minutes to cancel a Snagit® subscription.
How to Cancel Snagit®: Step by Step
If you purchased through TechSmith website:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- On the Dashboard, select the ellipses (...) of the product you wish to cancel.
- Select View subscription.
- Choose Cancel subscription.
- Review the information in the popup and select Cancel subscription.
- You will retain access to the product until the end of the billing period.
- Option to un-cancel prior to the deactivation date to retain access seamlessly.
- For those who need to cancel online store orders:
- Go to the Online store orders tab.
- Click Cancel subscription next to a product.
- To cancel direct orders:
- Go to the Direct orders tab.
- Select the subscription and choose Manage subscription > Turn off auto-renewal.
Tips & Tricks for Canceling Snagit®
- Cancel before renewal date: Users emphasize cancelling maintenance or subscription at least a day before automatic renewal to avoid being charged again.
- Stick to your current version: Many users keep using the last non-subscription version indefinitely after cancelling without upgrading.
- Use clear, firm language: When contacting support, clearly state you want to cancel to avoid misunderstandings. Avoid vague language like "considering cancellation."
- Escalate if needed: If initial support refuses, escalate the request politely but firmly to a supervisor or higher support tier.
- Timing matters: Some users find success by cancelling during business hours and early in the billing cycle rather than at month-end or weekends.
- Credit card chargeback: As a last resort, some users mention filing a chargeback with their credit card company if feeling unfairly charged after attempting cancellation.
- Keep screenshots and records: Document all cancellation communications and confirmations in case of disputes later.
- Utilize forums and Reddit: Leverage community advice on cancellation strategies and wording from other users who have successfully cancelled.
- Be persistent but polite: Persistence and politeness together tend to work best when dealing with subscription cancellations.
Snagit® Customer Service Info
If you need assistance, here's how you can get in touch with Snagit®'s support team.
Cancel Snagit® Script
Script
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Dear Snagit Support Team,
I hope this message finds you well. I am writing to request the cancellation of my Snagit subscription. After careful consideration, I have decided to discontinue my use of the service as I am currently unable to utilize it to its full potential.
I appreciate the quality of the product, but it no longer aligns with my current needs. Please let me know if there are any further steps I need to take to complete this process. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Snagit subscription can be cancelled by signing into your TechSmith account at manage.techsmith.com, selecting the product, and choosing to cancel the subscription with confirmation. Access to Snagit continues until the end of the current billing period, after which usage stops and no further charges occur. You can also un-cancel or renew within a short period after expiration if desired. This ensures you retain use through the paid term and have flexibility before full deactivation.
To cancel your Snagit subscription from TechSmith, you need to sign in to your TechSmith account at manage.techsmith.com. Since signing in requires your account credentials, you do need your password to proceed with cancellation. If you don't remember your password, you can reset it at this URL: https://manage.techsmith.com (go to Manage account > Reset password). If you have trouble accessing your account or canceling your subscription, TechSmith suggests submitting a support ticket for help.
- Dislike of subscription model: Many users prefer a one-time purchase but are forced into a costly subscription, leading to cancellations.
- Unexpected subscription renewal billing: Users complain about being charged automatically without a clear prior warning.
- Software bugs and crashes: Issues like frequent crashes and "Server Busy" errors prompt dissatisfaction and cancellations.
- Unsatisfactory customer support: Support often seen as unhelpful, asking more questions rather than solving problems.
- Privacy concerns: Users worry about Snagit constantly sending data over the internet, despite it being for license verification and updates.
- Difficulty cancelling or removing payment info: Users report trouble stopping automatic payments or removing credit card details from the account.
- Lack of clarity about what was purchased: Confusion caused by the subscription pricing model and unclear communication.
- Short refund window: Refunds are only offered within 14 days of purchase, limiting flexibility for dissatisfied users.
When canceling a Snagit subscription, you can cancel at any time without facing early-cancellation fees or lock-in contracts. However, you will retain access to the product only until the end of your current billing period, as the subscription remains active for the paid duration before fully expiring. There is no immediate cut-off or penalty, but once canceled, use will cease after the billing period unless you re-subscribe, and you can also reverse the cancellation before the subscription expires.
Before canceling your Snagit subscription, know that you will retain access to the subscription features until the end of your current paid period, as cancelling only stops renewal, not immediate access. Your existing captures are not deleted and remain stored in your Snagit Library, but after your subscription ends, you will have a limited time to export these captures using the Snagit Editor if needed. Once the subscription expires, any subscription-specific features will no longer be available. Make sure to export or save important content before the expiration to avoid losing access to those editing and export capabilities.
- Access to https://manage.techsmith.com
- Ability to sign in to your TechSmith account
- Access to the Dashboard or the appropriate tab (Online store orders or Direct orders)
- Locate the subscription/product you wish to cancel
- For Online store orders: use the ellipses ( ... ) to select "View subscription" or "Cancel subscription"
- For Direct orders: select "Manage subscription" > "Turn off auto-renewal"
- Confirmation to proceed with the cancellation
- Optionally, knowledge of the billing period end date (when access will end)
- Option to un-cancel or turn auto-renewal back on before expiration/deactivation date if needed
We've actually written a step by step guide on how to get a refund from Snagit®. Check it out!
The Easiest Way to Cancel Snagit®
If you’re frustrated trying to cancel your subscription, membership, or bill from Snagit®—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Snagit®?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
