DBT Academy offers live, interactive courses taught by trained DBT professionals that you can pay for either all at once or through weekly payment plans. For example, some courses cost around $75-$100 per week over several weeks. They also let you subscribe with your email to receive updates about class schedules and new courses. So, if you're seeing a charge from DBT Academy, it's likely for one of these course subscriptions or payment plans.
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Based on the available information, there are no clear or complex instructions on the website for canceling a subscription. Users likely need to contact customer support via email or a contact form to request cancellation, which is a relatively straightforward but not fully automated process.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a DBT School Payment subscription.
How to Cancel DBT School Payment: Step by Step
If you purchased through dbtacademy.com:
- Visit the dbtacademy.com website and log in to your account.
- Locate the profile dropdown in the top right corner of the page.
- Select Billing from the profile dropdown menu.
- In the billing section, find the option to manage your membership.
- Click on the Pause/Cancel button to initiate the cancellation process.
- Follow the prompts to confirm your cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on dbt Academy from the list.
- Tap on Cancel Subscription.
- Follow any additional prompts to confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find dbt Academy and tap on it.
- Tap on Cancel subscription.
- Complete the cancellation process by following the prompts.
Tips & Tricks for Canceling DBT School Payment
- Cancel before the 10th of the month to avoid being charged for the current and following month.
- Use explicit, formal language in cancellation emails, clearly stating the subscription details and the intent to cancel immediately.
- Send multiple follow-up emails if no response is received, documenting your cancellation attempts.
- Request a manual cancellation confirmation or proof that cancellation has been processed.
- If charges continue, consider contacting your bank to stop or reject payments via SEPA authorization or credit card.
- Escalate through support channels by emphasizing your right to cancel and referencing any delays or lack of response from the company.
- Check the official cancellation portal frequently as the subscription might inconsistently show on their app or website due to system issues.
- Keep a record of all communications and cancellations in case you need to dispute charges later.
- Leverage time zones and business hours to send cancellations at the start of the business day for quicker attention.
- Use the exact email addresses or contact forms mentioned on the payment or subscription interface to ensure your cancellation reaches the right department.
DBT School Payment Customer Service Info
If you need assistance, here's how you can get in touch with DBT School Payment's support team.
Cancel DBT School Payment Script
Script
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Hi DBT Academy Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to DBT School. Due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the value and knowledge I gained from your program, and I hope to return in the future when my situation allows.
Thank you for your assistance in this matter. I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
DBT School Payment's cancellation policy states that refunds are generally not available after a course has begun. If you cannot attend the next course in the sequence, you may defer your attendance to a later class, provided you complete all courses within 24 months. Additionally, the package is non-transferable after attendance.
To cancel your subscription on DBT Academy (dbtacademy.com), you will need to access your account, which requires your password. Currently, there is no indication of phone or chat support for cancellation without authentication. If you have forgotten your password, you can reset it at the following link: https://partners.getdbt.com/reset-password. This ensures you can regain access and manage your subscription securely.
- Course not meeting expectations: Customers might cancel if the course content or format does not meet their needs.
- Financial reasons: Changes in financial situation can cause customers to cancel to reduce expenses.
- Scheduling conflicts: Customers might cancel due to timing issues or inability to attend scheduled courses.
- No refunds after attendance: Once courses have begun or attendance has occurred, customers generally cannot get refunds, leading some to cancel beforehand.
- Found alternative learning options: Customers might find different courses or learning methods that better suit their needs.
- Expectations not clear before purchase: If customers do not fully understand what to expect from the course, they might cancel due to unmet expectations.
DBT Academy has a strict no-refund policy once attendance has begun in a course, meaning you cannot cancel for a refund after starting. While deferrals to later classes are allowed within 24 months, payments typically start immediately upon signup, even for weekly payment options. There are no explicit mentions of early-cancellation fees or contracts, but the inability to get refunds after attendance and the non-transferable nature of the package after attendance are important considerations.
Before cancelling your DBT School Payment subscription or membership, know that refunds are not available after you have attended any part of a course. If you cannot attend the next course in the sequence, you may defer your attendance to a later class, but all courses must be completed within 24 months. Once you have attended, the package is non-transferable. Additionally, withdrawing or no-showing after a course begins is discouraged as it can disrupt the experience for other students.
- Account email address used for registration
- Full name as it appears on the account
- Billing details (last four digits of card, if payment-related inquiry)
- Reason for cancellation (may be requested for feedback)
- Details of the subscription, course, or membership you wish to cancel
- Access to your profile or account portal to process or confirm the cancellation
- Date you’d like the cancellation to be effective (if future-dated cancellation is possible)
We've actually written a step by step guide on how to get a refund from DBT School Payment. Check it out!
The Easiest Way to Cancel DBT School Payment
If you’re frustrated trying to cancel your subscription, membership, or bill from DBT School Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
