NorthCoastMed.com offers home delivery of diabetes testing supplies, making it easy for customers to get the items they need without hassle. They handle the insurance billing for you and ship your supplies right to your door, usually with no shipping charges. The company will call you before your next order to make sure you have enough supplies and to keep things running smoothly. So, if you’re seeing charges from them, it’s likely for your regular delivery of diabetes supplies through a service designed to keep you well-stocked and taken care of.
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The cancellation process requires calling a member service number during business hours and following specific return protocols for unopened products. The steps are straightforward but require phone contact and adherence to conditions, making it somewhat easy but not immediate or fully online.
Estimated Time
On average, it takes
15 minutes
00
00
minutes to cancel a diabetes supplies subscription.
How to Cancel diabetes supplies: Step by Step
If you purchased through Credit Card:
- Log in to your NorthCoastMed.com account.
- Go to the Account Settings or Subscription Management section.
- Select the Active Subscriptions tab.
- Find the subscription you wish to cancel and click on Cancel Subscription.
- Confirm the cancellation action when prompted.
- You will receive a confirmation email regarding your cancellation.
If you purchased through Customer Service:
- Call NorthCoastMed customer service at 1-866-422-4866.
- Provide your account information to the representative.
- Request the cancellation of your subscription.
- Ask for a confirmation email once the cancellation is processed.
Tips & Tricks for Canceling diabetes supplies
- Be direct and blunt with customer service representatives to expedite cancellation.
- Express frustration clearly but acknowledge the rep is just doing their job to avoid escalating conflict unnecessarily.
- Request to skip scripted or canned responses and get straight to payment or cancellation processing.
- Call multiple times if needed as cancellations often require repeated follow-ups.
- Check billing dates carefully and aim to cancel well before the next charge.
- Consider threatening chargebacks if companies refuse to cancel or continue charging after cancellation.
- Lock or replace credit cards if payment info was given to unreliable companies to avoid further charges.
- Document all communications including emails and call notes in case escalation is necessary.
- Escalate to a supervisor or legal action if customer service fails, mentioning complaints to entities like the Better Business Bureau.
- Avoid monthly fee subscriptions when possible as they are harder to cancel or get refunds on.
- Plan cancellation timing to not run out of supplies but avoid unnecessary charges by cancelling immediately after last needed order.
diabetes supplies Customer Service Info
If you need assistance, here's how you can get in touch with diabetes supplies's support team.
Cancel diabetes supplies Script
Script
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Dear North Coast Med Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription for diabetes supplies. Due to changes in my health management plan, I no longer require the regular delivery of these supplies.
I would appreciate it if you could confirm the cancellation and ensure that no further charges are applied to my account. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
NorthCoastMed.com's cancellation policy for diabetes supplies states that members not 100% satisfied can return or exchange equipment at no additional cost by contacting Member Service within 30 days of the shipment date. Products must be unused, unopened, in original packaging, and full refunds (to insurers or members if paid out-of-pocket) will be issued if protocols are followed. Defective or discontinued items will be replaced or repaired under warranty. Partial returns are not accepted.
To cancel your diabetes supplies subscription on NorthCoastMed.com, you will need to log in to your account, which requires your password. If you don't remember your password, you can reset it through their login page here: https://secure.arallegiance.com/CollectPayLive/Public/Home/PatientLogin. There doesn't appear to be an option to cancel without logging in or a phone/unauthenticated chat support cancellation option, so having your password is necessary for managing your subscription cancellation.
- Delays in delivery of diabetes supplies, causing frustration.
- Poor customer service experience, including long hold times and dropped calls.
- Difficulty in processing healthcare provider information leading to shipment delays.
- Verification issues that slow down receiving supplies like Continuous Glucose Monitors (CGM).
- Desire to switch providers due to service dissatisfaction.
- Change in health or treatment needs which may no longer require the current subscription.
- Financial reasons such as cost or one-time discounts already used.
- Wanting to pause or cancel subscriptions temporarily for convenience.
- Stock shortages or supply inconsistencies.
- Preferring more flexible subscription options offered by competitors.
Typically, NorthCoastMed allows members to cancel their diabetes supplies subscription without any long-term contracts or early cancellation fees. However, you should be aware that you must contact their Member Service team within 30 days of receiving a shipment to manage returns or cancellations. Products must be unused and unopened to be eligible for return or exchange, and partial returns are not accepted, which could complicate cancellations if not handled promptly and properly.
Before canceling a subscription or membership for diabetes supplies at NorthCoastMed.com, be aware that you may lose access to regular deliveries and support for diabetes management equipment. Cancellation means you also lose any ongoing benefits such as equipment warranty facilitation and potentially Medicare-related support if applicable. If you have products you are not satisfied with, there is a return/exchange process within 30 days, but the products must be unused, unopened, and in original packaging. Also, be mindful that after cancellation, you may no longer have access to member service assistance for equipment issues or replacements that were part of the subscription benefits.
- Full name associated with the account or order
- Email address linked to the account
- Phone number (optional, for faster contact)
- Account or member number (if applicable)
- Order number or date of service from the packing slip
- Details of the subscription, membership, or bill you wish to cancel
- Reason for cancellation
- Confirmation of consent for customer support to handle your request
- Information about unused and unopened products (must be in original packaging for returns)
We've actually written a step by step guide on how to get a refund from diabetes supplies. Check it out!
The Easiest Way to Cancel diabetes supplies
If you’re frustrated trying to cancel your subscription, membership, or bill from diabetes supplies—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to diabetes supplies?
ADVANCED DIABETES SUPPLY, NORTH COAST MEDICAL SUPPLY, NCM DIABETES SUPPLIES, NORTH COAST MED SUPPLY
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
