Fitbit offers a service called Fitbit Premium, which is a fitness subscription that helps users reach their health and fitness goals with personalized guidance, workouts, mindfulness sessions, and sleep and stress tools. When you buy a new Fitbit device or Google Pixel Watch, you get a 6-month Fitbit Premium membership included, and after that, the subscription renews automatically at $9.99 per month or $79.99 per year, but you can cancel anytime. The app works with most smartphones and tablets, providing real-time workout stats, healthy recipes, and detailed insights about your fitness, sleep, and stress. People might see charges from Fitbit if they have this subscription or have bought a device that came with the trial period.
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The cancellation process is relatively straightforward for users who purchased the subscription through common platforms like the Fitbit app, Google Play Store, or Google One. However, it can be slightly complex for those who purchased with a Fitbit login requiring creation of a Google account for management or those who subscribed via other stores, necessitating navigation through different platforms to cancel.
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How to Cancel Fitbit: Health & Fitness: Step by Step
If you purchased through the Fitbit App:
- Open the Fitbit app on your phone.
- Select the Today tab.
- Tap your profile picture in the top left corner.
- Tap Fitbit Settings then Fitbit Premium.
- Scroll down and tap Cancel membership at the bottom of the page.
- Your phone’s app store subscription management page will open—follow the prompts to complete the cancellation.
Tips & Tricks for Canceling Fitbit: Health & Fitness
- Use Fitbit support chat AI for immediate confirmation of cancellation; many users found this painless and effective.
- Prepare account details beforehand to speed up chat or phone support interaction.
- Check subscription source—Google Play, iOS App Store, Fitbit website, or PayPal—as cancellation methods differ accordingly.
- Contact support quickly after billing to request cancellation and potential refund, ideally within 24 hours of charge.
- Escalate by trying multiple support channels: Fitbit online chat, phone, Twitter support, and Fitbit community moderators if normal cancellation fails.
- Clear browser cache or try different browsers if cancellation button or website functionality is broken.
- Cancel via app store subscriptions directly if Fitbit app or website cancellation options are missing or error out.
- Check for hidden subscriptions in Apple iTunes or Google Play subscriptions lists to cancel there.
- If unable to cancel through Fitbit or app stores, stop payments by contacting your bank or PayPal linked to subscription.
- Cancel free trial at least 24 hours before it ends to avoid being charged for a subscription you do not want.
- Deleting Fitbit app or account does NOT cancel subscriptions; cancellation must be done explicitly.
- Use firm, clear language in chats or calls, state clearly you want to cancel and confirm cancellation reference or confirmation email.
- Timing matters: Cancel immediately after renewal if you forgot to cancel before the cycle started to increase chances of refund.
Fitbit: Health & Fitness Customer Service Info
If you need assistance, here's how you can get in touch with Fitbit: Health & Fitness's support team.
Cancel Fitbit: Health & Fitness Script
Script
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Dear Fitbit Support,
I hope this message finds you well. I am writing to request the cancellation of my Fitbit subscription due to personal reasons. While I have enjoyed the service, I have decided to discontinue it for the time being.
Please confirm the cancellation of my account and any future billing associated with it. I appreciate your assistance with this matter.
Thank you very much!
Best regards,
Frequently Asked Questions
Fitbit Premium subscriptions can be canceled anytime through the subscription management page of the app store where the subscription was originally purchased. If you subscribed with a Google account or Google One membership, cancellations must be managed via support.google.com. Subscriptions purchased directly on fitbit.com will stop auto-renewing after February 29, 2024, and will require resubscription through the Fitbit app after expiration. Fitbit does not mention refunds after the subscription has started.
To cancel your Fitbit Premium subscription, if you signed in with a Google account, you can manage or cancel it through support.google.com without needing a Fitbit password. If you signed in using a Fitbit login (username and password), Fitbit advises creating a Google account to manage or cancel your subscription rather than using the Fitbit password. For subscriptions purchased through the Fitbit app, cancellation is done via your phone's app store subscription settings. If you need to reset your Fitbit password for other reasons, you can do so here: https://www.fitbit.com/login?redirect=/forgot-password.
- Premium service offers very little value for the price
- Users charged to view the data the app collects, seen as unfair
- Poorly designed clock faces with lack of customization options
- Only one clock face allows either persistent heart rate or pedometer, but not both
- Clock face showing heart rate and time criticized for no date or steps displayed and awkward appearance
- Desire for a customizable clock face showing heart rate, steps, time, and date at a glance
- Premium video content became inaccessible after app upgrade
- Inaccessible premium features leading to subscription cancellation plans
Fitbit allows you to cancel your subscription at any time, but the cancellation only takes effect at the end of the current subscription term, meaning you won’t get a refund for the remaining period you already paid for. You should be aware that Fitbit subscriptions are non-refundable, so if you miss canceling before a renewal, you’ll be charged for the full period and continue to have access until it ends. There are no early-cancellation fees or lock-in contracts, but the key point is to cancel in advance to avoid unwanted charges.
Before cancelling your Fitbit Premium subscription, know that you will lose access to all premium features such as personalized insights, dynamic workouts, and advanced health tools exclusive to Premium members. However, your basic account data and history will still be accessible in the Fitbit app, and your Fitbit device will continue to work normally. If you resubscribe later, your previously tracked data will not be lost. Keep in mind that you lose access to Premium Challenges if you were participating in them, but your Fitbit Coach personalized video workouts remain in your account even after cancellation.
- Login credentials (Google Account or Fitbit username/password used for your subscription)
- Knowledge of where you purchased the subscription (fitbit.com, Google Store, App Store, Google Play Store, PayPal, or other third-party stores)
- Access to the Fitbit app or relevant app store account (to locate and manage your subscription settings)
- Subscription details (subscription type, renewal date, and active status)
- Access to payment method or payment account (such as PayPal, for some store-specific cancellations)
- Ability to navigate to subscription management or account settings in the Fitbit app or online store
- Device access (phone, tablet, or computer with the Fitbit app or store access enabled)
We've actually written a step by step guide on how to get a refund from Fitbit: Health & Fitness. Check it out!
The Easiest Way to Cancel Fitbit: Health & Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from Fitbit: Health & Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
