Hexa: AI Logo Maker & Designer is an app that helps you create logos, business cards, invitations, and more using AI technology. It offers many design tools like logo creation, animated designs, and easy editing. The app works on a coin system where even if you subscribe for a year, you get a limited number of coins, and when those coins run out, you need to pay more to keep using certain features. So, if you see a charge from them, it could be for subscription or for buying more coins to keep accessing the designs.
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The subscription is managed through the Apple App Store on iOS devices, where cancellation is straightforward by navigating to Settings > [your name] > Subscriptions and selecting Cancel Subscription. This process is standardized for all subscriptions bought through Apple, making it relatively easy, though some users may find navigating to the subscription settings slightly unintuitive.
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minutes to cancel a Hexa: AI Logo Maker & Designer subscription.
How to Cancel Hexa: AI Logo Maker & Designer: Step by Step
If you purchased through Hexa's website:
- Create an email to [email protected].
- Include a clear request to cancel your subscription and terminate your account.
- State your intention explicitly to ensure your request is processed as soon as possible.
- Send the email and await confirmation of your account cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select "Subscriptions".
- Find Hexa AI Logo Maker & Designer in the list and tap on it.
- Tap "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Subscriptions".
- Locate Hexa AI Logo Maker & Designer and tap on it.
- Tap "Cancel Subscription" and follow the prompts to confirm.
Tips & Tricks for Canceling Hexa: AI Logo Maker & Designer
- Contact support multiple times using different channels like email and the app’s chat feature to increase chances of response.
- Be persistent and polite but firm in your request to cancel the subscription.
- Use clear language
- Request confirmation
- Check billing statements
- Time your cancellation
- Escalate by asking to speak with a supervisor
- Use consumer protection or payment platform dispute options
- Document all communications
Hexa: AI Logo Maker & Designer Customer Service Info
If you need assistance, here's how you can get in touch with Hexa: AI Logo Maker & Designer's support team.
Cancel Hexa: AI Logo Maker & Designer Script
Script
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Hello Hexa Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Hexa: AI Logo Maker & Designer. After evaluating my recent needs and budget constraints, I have decided that I no longer require this service at this time.
I would appreciate your assistance in processing this cancellation promptly. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
Hexa allows you to terminate your account anytime by emailing
[email protected], which results in the immediate and irreversible deletion of all account data and credits. If you cancel your paid subscription, any existing purchased credits remain available for use until depleted, but monthly or yearly credit top-ups will stop. All credit purchases are final and non-refundable unless required by consumer protection laws, in which case refund requests are assessed individually.
For Hexa: AI Logo Maker & Designer (bizthug.co), subscriptions are managed and canceled through your iTunes account settings, as the app uses Apple subscriptions. You do not need your password for the Hexa website itself to cancel; instead, you cancel directly via Apple's subscription management page. If you need to manage your Apple ID password, you can reset it at https://iforgot.apple.com/. This means you don’t need a password specifically for Hexa’s site to cancel your subscription, just access to your Apple account.
- Too much focus on acquisition, neglecting loyal customers
- Not delivering the same value anymore (lower quality or restricted options)
- No options for customers to change or edit their subscription (lack of flexibility)
- Increased prices without matching value
- Customers don’t use the products
- Customers trying to cut down on costs
- Customer found a cheaper competitor
- Customer found a competitor offering better services or products
- Poor customer experience (e.g., bad customer service, long wait times)
Hexa: AI Logo Maker & Designer allows users to cancel their subscription at any time by sending an email request. There are no publicly disclosed contracts, lock-ins, or early cancellation fees that would prevent immediate cancellation. However, the process may require manual communication via email rather than a direct in-app cancellation, which could be a mild inconvenience to be aware of.
Before cancelling your subscription to Hexa: AI Logo Maker & Designer, know that once cancelled, you will lose access to the subscription benefits such as receiving coins to generate logos and the ability to save your designs in the app's library. Some users have reported that designs stored in the library could be lost or deleted, so ensure you back up any important designs beforehand. Subscriptions typically require cancellation at least 24 hours before the renewal date to avoid automatic charges for the next period. Also, be aware that the subscription mainly provides coin credits rather than unlimited service access, so careful management of credits is necessary.
- Registered email address or account ID associated with your Hexa: AI Logo Maker & Designer subscription
- Login credentials (username and password) to access your account or the app store used for subscription
- Subscription or order reference number (if available, from billing emails or within the app)
- Access to the app store (Apple App Store, Google Play, etc.) if you subscribed through a mobile platform
- Access to account settings to manage or cancel the auto-renewal
- Specific cancellation timing (must cancel at least 24 hours before renewal to avoid charges)
We've actually written a step by step guide on how to get a refund from Hexa: AI Logo Maker & Designer. Check it out!
The Easiest Way to Cancel Hexa: AI Logo Maker & Designer
If you’re frustrated trying to cancel your subscription, membership, or bill from Hexa: AI Logo Maker & Designer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Hexa: AI Logo Maker & Designer?
Hexa AI Logo Maker & Designer, bizthug.co, Hexa: AI Logo Maker & Designer, Hexa AI Logo Maker, Bizthug Pte Ltd, Hexa AI Design App, Hexa AI Subscription, Hexa Coin Package
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
