The Payment Security Program at mycardsecurity.com is an optional protection service that helps cover your credit card payments if you face difficult situations like losing your job, being hospitalized, having a disability, or even in case of death. The program charges a small monthly fee based on your statement balance—$1.66 per $100 of your ending balance—so if your balance was $500, the fee would be $8.30. This fee only applies if you have a balance on your card that month and can be canceled anytime. Basically, if you qualify and have trouble paying due to covered events, the program helps by canceling your minimum payments or even your full balance depending on your situation.
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The cancellation process is straightforward and can be done at any time by simply calling the provided customer service number with relatively accessible hours. There is no indication of complex procedures, requiring only a phone call to cancel, which makes it quite easy but requires waiting for phone availability and potentially being on hold.
Estimated Time
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15 minutes
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minutes to cancel a Payment Security Program subscription.
How to Cancel Payment Security Program: Step by Step
If you purchased through MyCardSecurity:
- Call Customer Service: Dial (800) 815-4051 during the business hours of 9:00 a.m. to 10:00 p.m. Eastern Time, Monday through Friday, and 9:00 a.m. to 6:00 p.m. Eastern Time on Saturday (except holidays).
- Write a Cancellation Letter: If you prefer to cancel by mail, send a cancellation request to: Payment Security, P.O. Box 740237, Atlanta, GA 30374-0237.
- Refund Eligibility: If you cancel within 90 days of enrollment, you will be eligible for a refund of any program fees that were charged.
Tips & Tricks for Canceling Payment Security Program
- Persistently insist on cancellation during every interaction with customer service representatives.
- Be firm and clear that you want to cancel the Payment Security Program immediately.
- Use strong language such as requesting refunds for charges and threatening to file complaints with regulatory agencies like the CFPB.
- Call the specific cancellation number frequently (often cited: 1-800-815-4051 for Synchrony-related programs) as representatives may be hard to reach or unhelpful initially.
- Demand explanations for the charges and how you were enrolled without clear consent.
- Escalate the issue through supervisory staff or by filing formal complaints if frontline reps refuse to cancel.
- Time your cancellation attempts after receiving notices or bills, as fees are often added in cycles and delaying cancellation may incur more charges.
- Document every interaction including names, dates, and times of calls with customer service to support any disputes or refund requests.
- Ignore automated or maintenance messages and keep trying as some users report website cancellations being disabled intentionally.
- Use online forums to find current contact tactics and share your experience, some users have found collective posting pressures helpful.
Payment Security Program Customer Service Info
If you need assistance, here's how you can get in touch with Payment Security Program's support team.
Cancel Payment Security Program Script
Script
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Dear Payment Security Program Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to a change in my financial circumstances. I appreciate the services you provide, but I need to manage my expenses more effectively at this time.
I kindly ask for confirmation of this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
The Payment Security Program from mycardsecurity.com allows members to cancel their subscription at any time. Upon cancellation, users lose access to the program unless they re-enroll and are approved. The program terms may change, and if any changes are unfavorable, members will be notified and given the option to cancel before the changes take effect.
You do not need your password to cancel your subscription to the Payment Security Program (mycardsecurity.com). You can cancel at any time by calling their customer service at (800) 815-4051 or by writing to Payment Security at P.O. Box 740237, Atlanta, GA 30374-0237. However, if you ever need to reset your password for other reasons, you can do so at this URL: https://mycardsecurity.com/ResetPwd.aspx.
- Desire to stop paying program fees
- No longer needing the service
- Looking for easier or more convenient alternatives
- Difficulty or hassle in managing or cancelling the subscription
- Disputes or dissatisfaction with the service provided
- Financial reasons such as budgeting or cutting expenses
- Realization of no significant benefits from the program
- Change in credit card or payment preferences
- Found similar services offered for free or at lower cost
The Payment Security Program from mycardsecurity.com allows you to cancel at any time without any contracts, lock-ins, or early cancellation fees. However, once canceled, you cannot participate again unless you re-enroll and get approval. It's important to be aware that the program may change terms with notice and that failure to make minimum payments or filing for bankruptcy can end the agreement automatically.
Before cancelling your Payment Security Program subscription at mycardsecurity.com, be aware that this optional program protects you against up to 7 specific events including involuntary unemployment, disability, hospitalization, and terminal illness among others. By cancelling, you lose access to these benefits, which include potential cancellation of your account balance up to $10,000 after certain qualifying events, such as 90 days of involuntary unemployment. There is no fee charged if you have no statement balance, but while enrolled, you pay a monthly cost based on your balance. Also, to claim benefits for some events, you must have been enrolled for at least 30 days prior to those events. Consider that cancelling means you no longer have this coverage or the protection it offers, and it does not affect your existing credit terms with Synchrony Bank.
- Account number associated with the subscription or membership
- Social Security number or another form of personal identification
- Full name on the account
- Billing address associated with the account
- Phone number linked to the account
- Reason for cancellation (may be requested, but not always required)
- Access to account login information if canceling online
- Written request details if canceling by mail (such as a signed letter)
- Follow-up confirmation to ensure the cancellation has processed
We've actually written a step by step guide on how to get a refund from Payment Security Program. Check it out!
The Easiest Way to Cancel Payment Security Program
If you’re frustrated trying to cancel your subscription, membership, or bill from Payment Security Program—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Payment Security Program?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
