Satellite Phone Store offers various satellite communication services including satellite phones, mobile and high-speed satellite internet, satellite radios, and accessories from major networks like Iridium and Inmarsat. For subscriptions, they provide different service plans such as Iridium phone plans that come with monthly or annual options, including a set number of minutes or texts with overage rates for extra usage. They have contract terms typically ranging from 12 to 24 months, and billing is done in minute increments with charges for extra minutes or texts beyond the plan. Customers might get billed by them for their chosen service plans which include monthly fees, overage charges, and sometimes cancellation fees if the contract is ended early.
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Cancellation process is straightforward with a dedicated 'Cancel Service' page where customers submit cancellation request including name, email, phone number and comment. Account login is required, and there is a contact number for assistance, making it relatively easy to cancel.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Satellite Phone Store subscription.
How to Cancel Satellite Phone Store: Step by Step
If you purchased through Satellite Phone Store:
- Prepare a Notice of Cancellation:
- Include your account details, reason for cancellation, and any other pertinent information.
- Send the Notice via email to: [email protected]
- Your notice must be sent at least 30 days before the end of your billing cycle.
- Confirm cancellation terms:
- Be aware that if you cancel before the end of your term, there may be an early cancellation fee.
- Make sure cancellation will take effect after the next billing cycle.
- Monitor your email:
- Check for a confirmation email regarding your cancellation.
Tips & Tricks for Canceling Satellite Phone Store
- Be polite but firm when requesting cancellation; this often leads to customer reps offering promotions or bill reductions.
- Avoid threats to cancel initially; instead, ask about lowering your bill or better rates, which can be more effective.
- Follow through on any cancellation threats you do make to ensure concessions.
- Try timing your cancellation near the end of the billing cycle to avoid charges for unused service days.
- Be prepared for long wait times on calls or chats; mornings between 8-11 AM or afternoons 2-5 PM CST on weekdays may have shorter waits.
- Use the chat function if available and repeatedly type 'cancel' until you get confirmation.
- If redirected to a live agent who won’t cooperate, clear cookies and cache or “forget the site” to try again unlinked from previous attempts.
- Keep a record of your call history or chat transcripts to confirm your cancellation requests.
- If the company resists, persist politely and reference competitor prices to push for cancellation or discounts.
- Expect poor customer service and delays; patience and persistence are key.
Satellite Phone Store Customer Service Info
If you need assistance, here's how you can get in touch with Satellite Phone Store's support team.
Cancel Satellite Phone Store Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Satellite Phone Store. Unfortunately, I have found that I no longer need this service at this time due to personal circumstances.
I would appreciate your assistance in processing this cancellation and confirming when it has been completed. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Satellite Phone Store's cancellation policy states that cancellations take effect immediately after the current billing cycle is processed. For service plans requiring contracts, early cancellation may incur fees, and upon cancellation, the SIM card is deactivated with any remaining units forfeited. Additionally, cancellations after orders are shipped are nonrefundable, including airtime, bundles, and accessories.
To cancel your subscription with Satellite Phone Store, you do need to have your password as part of the login process on their Cancel Service page. They require you to log in using your email and password to submit a cancellation request. If you don't remember your password, you can reset it at this URL: https://satphonestore.com/customer/account/forgotpassword. This ensures your cancellation is secure and authorized by you.
- Unauthorized charges continue even after customers return equipment or cancel service.
- Refusal to cancel service by the company despite customer requests.
- Poor customer service including unhelpful, indifferent, or uncaring treatment.
- Billing issues such as continued monthly charges after contract end or equipment return.
- Contracts that force ongoing payments to keep rollover minutes or standby service active.
- Difficulty in getting refunds or credit even when equipment is returned or service is unsatisfactory.
- Customer complaints about dishonest or incompetent handling of cancellations and refunds.
- Technical problems with service (e.g., text messages not received) and inadequate resolution by customer service.
Satellite Phone Store requires a user to commit to a 12-month or 24-month contract, and if you cancel before the contract term ends, you will face an early cancellation fee. You must notify them in writing at least 30 days before the contract term expires to avoid additional fees. Moreover, cancellations after orders are shipped are non-refundable, and prepaid airtime or monthly service plan charges are non-refundable, so you should be aware of these lock-ins and fees before subscribing.
Before cancelling a subscription, membership, or bill with Satellite Phone Store, note that you must provide a cancellation notice at least 30 days prior to the end of your service term. Cancelling early will result in an early cancellation fee as specified in your purchase order. Once cancelled, your service and access to products will end immediately after the next billing cycle, and you must stop using the products or services. Importantly, cancellations are generally non-refundable for shipped orders, including airtime, bundles, and accessories, and prepaid airtime cards are non-refundable. Additionally, any costs incurred by Satellite Phone Store in enforcing the cancellation terms may be charged to you.
- Written notice of cancellation (required; must be from the account holder)
- Email address or mailing address to send cancellation notice (e.g., [email protected])
- Customer/account information (such as name, account number, or order number to identify your account)
- Notice period (notice must be received at least 30 days prior to the contract or rental term end date)
- Reference to the agreement or Rental Agreement (check your contract for term dates and agreement number)
- Early termination fee acknowledgement (be aware you may be obligated to pay an early cancellation fee as specified in your agreement or purchase order)
- Return of equipment (if you are on a rental agreement, you may need to return the device as per your agreement)
- Contact method for confirmation (phone number or email in case they need further information or to confirm your identity)
- Understanding of billing cycles (cancellation typically takes effect after the next billing cycle is processed)
We've actually written a step by step guide on how to get a refund from Satellite Phone Store. Check it out!
The Easiest Way to Cancel Satellite Phone Store
If you’re frustrated trying to cancel your subscription, membership, or bill from Satellite Phone Store—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Satellite Phone Store?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
