Overview
FOREX.com is an online trading platform where you can trade over 80 currency pairs and thousands of global stock CFDs without complex fees. They offer ultra-tight pricing and zero commissions on some stock CFD trades. You can also trade commodities like oil and wheat, as well as precious metals like gold and silver. They have easy-to-use trading platforms you can access on mobile apps, the web, or popular software like MetaTrader and TradingView, packed with tools to help you trade smarter. There are different account types to fit your trading style and a VIP program that offers cash rebates and perks. Plus, their customer support is available by phone, email, and chat to help you out. In short, they make currency and CFD trading accessible and straightforward for everyday people.
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The information was gathered directly from the FOREX.com official Canadian website, describing the main services they offer in clear, consumer-friendly language.
How to Get a FOREX.com Refund: Step by Step
If you purchased through Debit or Credit Card on FOREX.com:
- Log in to your FOREX.com account.
- Prepare your transaction details including date, amount, and the card used.
- Contact FOREX.com customer support via email at [email protected] or call 1.877.367.3946.
- In your communication, clearly state that you are requesting a refund for the recurring membership or subscription charge.
- Emphasize if the subscription was renewed without prior notice or that you did not use the account during the renewed period.
- Request confirmation of cancellation of any recurring payment if not already done.
- Wait for customer support to respond and follow any additional instructions they provide.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to “Activity” and find the FOREX.com subscription or payment entry.
- Click on the transaction, then select “Report a problem.”
- Choose the option related to billing issues or unauthorized payments.
- Explain that the FOREX.com subscription renewed without your consent or use.
- Follow the steps PayPal provides to submit your refund request.
- Monitor your PayPal account email for responses and decisions.
If you purchased through Bank Wire Transfer:
- Locate all details of your wire transfer to FOREX.com including dates and amounts.
- Contact FOREX.com customer support at [email protected] or phone 1.877.367.3946.
- Explain you want a refund for the recurring service charge made via wire transfer.
- Mention any relevant facts such as lack of service usage or no prior renewal notice.
- Request confirmation of cancellation if applicable.
- Follow any instructions given by customer support for refund processing.
How to Contact FOREX.com
If you need assistance, here’s how you can get in touch with FOREX.com support team:
Tips and Tricks for Getting a FOREX.com Refund
- Be persistent and polite in all communications to create a cooperative tone.
- Use clear, concise language outlining your reasons for the refund and referencing any discrepancies or issues experienced.
- Document every interaction including dates, times, names of representatives, and content of conversations or emails.
- Escalate gradually if initial customer service agents are unhelpful—ask to speak with supervisors or managers.
- Leverage payment method protections by pursuing chargebacks if the refund is refused, especially for credit card payments.
- File disputes promptly as timing affects chances of success with banks and payment providers.
- Engage publicly when appropriate by posting concerns on forums or social media to encourage quicker resolution.
- Avoid aggressive or accusatory language which may reduce willingness to cooperate.
- Highlight compliance with terms or unmet promises by the company to strengthen your claim.
- Be patient and prepared for delays, as processing refunds can take several weeks.
- Consider learning from the experience and acknowledge if the product or service partially met expectations in communications to avoid outright confrontation.
Why Do People Request Refunds from FOREX.com
- Withdrawal delays: Users report long waiting times, sometimes weeks, to process withdrawal requests despite assurances of faster turnaround.
- Account restrictions on withdrawals: Some clients have experienced account locking and blocked withdrawal requests, especially after making profits, leading to accusations of scams.
- Withdrawal funds processing rules: Funds must be returned to the originating source in a specific order if multiple deposit methods were used, causing complications and partial or installment withdrawals.
- Funds availability waiting periods: Deposits made by bank transfer are not available for withdrawal for 5 business days after deposit.
- Margin impact on withdrawals: Withdrawals can reduce margin and risk liquidation of open positions, leading to user dissatisfaction.
- Refund disputes related to educational courses: Users have requested refunds for trading courses they felt were misrepresented or not suitable for their trading style, often facing no-refund policies.
- General dissatisfaction with service transparency and communication: Users complain about lack of clear communication, inconsistent policies, and feeling misled or run around by customer service.
FOREX.com Refund Script
Script
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Dear Customer Service Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue regarding my recent account statement. It appears that I have been erroneously charged for services that I did not authorize. This has caused some dissatisfaction on my end as it does not align with my expectations of your service.
I kindly request a refund for this charge at your earliest convenience. I appreciate your prompt attention to this matter and look forward to resolving it swiftly. Thank you for your understanding.
Best regards,
FOREX.com Refund Policy
FOREX.com does not have a standard refund policy applicable to trades or transaction fees, as trading involves risk and potential losses. However, they return deposited funds back to their source in most cases, especially when requested amounts exceed previous deposits, aligning with regulatory requirements.
The Easiest Way to Get a FOREX.com Refund
If you’re frustrated trying to get a refund from FOREX.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
