Overview
Spotify is a popular music, podcast, and video streaming service that lets you listen to millions of songs and other content from creators around the world. You can use it for free with ads or upgrade to Spotify Premium for an ad-free experience and extra features. Spotify helps you find new music and podcasts based on what you like, and you can create your own playlists. It works on many devices like phones, tablets, computers, speakers, TVs, and even in cars, and you can smoothly switch between devices while listening.
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Based on the official Spotify support description, the company offers a digital music, podcast, and video streaming service with millions of songs and content, free and Premium plans, personalized recommendations, and compatibility across multiple devices with seamless transitions.
How to Get a Spotify Refund: Step by Step
If you purchased through Spotify.com directly:
- Go to Spotify's support page at Spotify Contact Support.
- Select the category related to "Payment" or "Subscription" issues.
- Click through the options until you see a blue bar labeled "I still need help." Click on it.
- Type a clear request indicating you want a refund for your Spotify Premium subscription, specifying that you were charged without acceptance or that the account was unused.
- Send the message and wait for a customer service expert's response.
- As an alternative, message Spotify's Twitter support handle @SpotifyCares or their official Facebook support page SpotifyCares on Facebook including your account email and billing details.
- In your message, emphasize that your subscription renewed without notice or that the account was unused to increase refund success chances.
If you purchased through Apple (App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap Subscriptions.
- Find your Spotify subscription in the list.
- Tap it, then tap Report a Problem.
- You will be redirected to Apple's problem reporting website.
- Follow the steps to request a refund, noting that the subscription renewed without explicit consent or was unused.
If you purchased through Google Play:
- On your Android device, open the Google Play Store app.
- Tap your profile icon and select Payments & subscriptions.
- Tap Subscriptions.
- Find and select your Spotify subscription.
- Tap Report a Problem.
- Select the reason for your refund request (e.g., renewal without notice or unused subscription).
- Submit the request and wait for Google's response.
How to Contact Spotify
If you need assistance, here’s how you can get in touch with Spotify support team:
Tips and Tricks for Getting a Spotify Refund
- Have your original invoice ready, typically from the "[email protected]" email, as proof of purchase.
- Change your Spotify account payment method to the payment method you want the refund issued to before initiating the refund request.
- Use the online chat support option to reach a representative; be prepared for a back-and-forth conversation lasting 15-45 minutes.
- Be polite and patient with the customer service representative to foster better cooperation.
- Provide proof of purchase such as a screenshot or PDF of your invoice to speed up the refund process.
- Keep the chat window open, as representatives might request this for escalation purposes.
- Request a direct cash refund, even if some reps initially offer only a premium subscription refund.
- Give the device serial number if requested (applicable for device-related purchases like Car Thing).
- Persistence helps: Contact support regularly and don’t give up until the refund is processed.
- Timing your request after a clear billing mistake or an unexpected charge increases your chances of success.
Why Do People Request Refunds from Spotify
- Cancelled subscription but still got charged
- Accidental subscription purchase
- Duplicate charges in a billing cycle
- Charges despite cancelling a free trial
- Subscription cost too high for the user
- Wanting to switch accounts or payment methods
- Requesting refund to switch subscription type (e.g., to a student plan)
- Refund requested after cancelling on the first day of subscription
- Charged too much or incorrect billing
- Charged for a free trial unintentionally
- Charged twice or multiple times
Spotify Refund Script
Script
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Hello Spotify Support,
I hope this message finds you well. I recently noticed a billing issue on my account that I would like to address. It appears that I was charged unexpectedly, and I believe this may have been an accidental charge. I have not made any changes to my subscription that would justify this fee.
I am disappointed with this experience and would appreciate your assistance in resolving this matter. Could you please process a refund for the charge? Thank you for your attention to this issue.
Best regards,
Spotify Refund Policy
Spotify's refund policy states that users can cancel their Premium subscription at any time and retain access until the end of their billing period. Refunds are not available for gift cards purchased from stores or for payments made through partners like iTunes; those requests must be directed to the respective partner instead.
The Easiest Way to Get a Spotify Refund
If you’re frustrated trying to get a refund from Spotify—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
