Overview
Freenews.fr is an independent community-driven website that has been around since 2003. It's run mostly by volunteers and some staff who work together to gather and share information mainly about Free, Free Mobile, and the Iliad group as well as other telecom news. They offer news updates, helpful articles, and run a user forum where people can chat and get help from moderators. Basically, it's a friendly place to stay informed and get support if you're interested in these telecom services.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information was gathered directly from freenews.fr's about page, describing their services in simple terms and highlighting their independent, volunteer-based nature, news coverage focus, and community forum.
How to Get a freenews Refund: Step by Step
If you purchased through credit or debit card directly on freenews.fr:
- Log in to your freenews.fr account on the website.
- Navigate to the membership or subscription section to verify your current active subscription.
- Locate the contact or support area on freenews.fr for customer service communications.
- Send a direct email to freenews.fr customer support requesting a refund for the subscription charge, stating that the renewal or charge was unexpected or unused.
- If possible, attach proof of the charge (e.g., a screenshot of the billing or bank statement).
- Allow up to 10 business days for processing and keep monitoring your email for responses.
- If the refund is not processed or you get no response, contact your bank or card issuer to dispute the charge, referencing unauthorized renewal or non-receipt of service.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile at the top.
- Tap Subscriptions and find your freenews subscription.
- Tap Report a Problem to be redirected to Apple's problem reporting webpage.
- Log in and select the appropriate subscription charge to request a refund.
- Use phrases like "Subscription renewed without notification" or "Account was not used during the renewal period" to strengthen your refund request.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then Payments & subscriptions.
- Tap Subscriptions and find your freenews subscription.
- Select Refund or Report a problem and choose the option related to billing or subscription issues.
- Submit your refund request through Google's official form.
- Indicate that the subscription was renewed without your consent or the service was unused for your strongest case.
How to Contact freenews
If you need assistance, here’s how you can get in touch with freenews support team:
Tips and Tricks for Getting a freenews Refund
- Be polite and respectful in your communication, avoiding aggressive language or ultimatums.
- Clearly state your request for a refund with concise and factual explanations of your issue.
- Request escalation
- Use timing to your advantage—reach out during business hours and follow up consistently but patiently.
- Document everything including emails, chats, and phone calls as evidence to support your claim or dispute.
- Leverage payment protection such as credit card chargebacks if the company refuses to cooperate after escalation.
- Highlight discrepancies between their advertising, policies, and your experience to strengthen your case.
- Engage on public forums or social media to increase visibility and prompt faster responses.
- Be persistent but professional in follow-ups, maintaining a consistent record of your interactions.
- Use community advice from user forums and reviews to tailor your approach based on what worked for others.
Why Do People Request Refunds from freenews
- Technical issues with the service or product that affect usability.
- Unmet expectations where the service delivered does not match what was promised.
- Customer dissatisfaction with the campaign or product outcome.
- Incorrect or misleading information about the service or product.
- Order processing and handling costs which are non-refundable, leading to partial refunds.
- Requests to re-run campaigns as an alternative to full refunds.
- General complaints about quality or performance.
freenews Refund Script
Script
Copy
Dear FreeNews Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize.
Given this situation, I kindly request a refund for this charge. I appreciate your prompt attention to this matter and look forward to resolving this issue quickly.
Thank you for your understanding.
Best regards,
freenews Refund Policy
Freenews.fr's refund policy for Free Mobile focuses on simplifying the process of refunding termination fees from previous operators, allowing customers to initiate refunds entirely online. Users must submit a request within four months of activating their SIM, with the refund capped at 10 euros, contingent upon meeting eligibility criteria such as matching names and accounts.
The Easiest Way to Get a freenews Refund
If you’re frustrated trying to get a refund from freenews—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
