Overview
Spot & Tango is a company that makes fresh, healthy dog food and delivers it straight to your home. They create personalized meal plans for dogs based on a simple quiz, so each dog gets food tailored to their unique needs. Their dog food is made from 100% human-grade ingredients, like fresh fruits and veggies, without any artificial additives or preservatives. Spot & Tango offers two types of food: "UnKibble," which is fresh food dried in a way that doesn't need refrigeration, and "Fresh," which is cooked weekly in small batches and ready to serve. All their recipes are created with the help of veterinary nutritionists to ensure they're nutritious for dogs at any life stage. They also provide convenient home delivery, a 2-week trial, and a money-back guarantee, making it easy and risk-free to try out their service.
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The summary is based on the official Spot & Tango website which clearly explains their service offerings, ingredients, food formats, and customer benefits in straightforward language ideal for consumer understanding.
How to Get a Spot & Tango Refund: Step by Step
If you purchased through Spot & Tango directly (spotandtango.com):
- Contact Spot & Tango customer service by either emailing [email protected] or calling/texting (718) 514-6292. They are available daily from 9am to 5pm Eastern Time.
- Provide your subscription details and clearly state that you want a refund for your membership or recurring subscription service.
- If your refund request relates to a trial order, make sure to request the refund before the Order Modification Deadline, which is by 5pm EST the day before your subscription renews.
- When communicating, emphasize any of the following refund angles to improve success:
- Mention if the subscription renewed without prior notification.
- Note if the account or service was unused during the renewal period.
- State if your dog did not like the meals if it's relevant.
- Wait for confirmation from customer service regarding your refund status and any further steps.
How to Contact Spot & Tango
If you need assistance, here’s how you can get in touch with Spot & Tango support team:
Tips and Tricks for Getting a Spot & Tango Refund
- Request refund before the trial period ends, specifically by the Order Modification Deadline (usually by 5 pm EST on the last day of the trial).
- Use clear, polite, and firm language stating that you want a full refund due to dissatisfaction or your dog not liking the product.
- Escalate by contacting customer service multiple ways—email, chat, and phone—even though response may be slow or unresponsive at first.
- Document all communications to show proof of refund request and any agreements.
- If initial contact fails, escalate by filing complaints through the Better Business Bureau (BBB) or other consumer protection platforms.
- Be persistent following up every few days until refund is confirmed and received.
- Contact your bank or payment provider to dispute charges if refund is delayed or not fully issued.
- Mention subscription cancellation clearly and request confirmation to avoid future charges.
- Highlight any delivery issues or product safety concerns if relevant, as some users report better success mentioning these.
- Use social media posts tagging the company to prompt faster responses.
Why Do People Request Refunds from Spot & Tango
- Dogs did not like the food and some experienced vomiting, diarrhea, or allergic reactions.
- Charges or active subscriptions despite cancellation attempts or only ordering a sample/trial.
- Customers did not receive products or found the quantities smaller than expected.
- Frustration with the subscription model causing unexpected recurring charges.
- Refunds requested due to dissatisfaction, non-receipt of products, or adverse reactions affecting pets.
- Company generally does not accept returns or exchanges due to the perishable nature of the product.
- Sometimes offers partial refunds as a courtesy, often requiring customers to keep or donate the food.
- Disputes about transparency of subscription enrollment and cancellation policies.
- Difficulty contacting the company or lack of timely responses.
- Charges after cancellation or unauthorized subscription activation.
Spot & Tango Refund Script
Script
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Hello Spot & Tango Customer Service,
I hope this message finds you well. I am writing to address an issue regarding my recent billing where I was charged for an order I did not intend to place. Unfortunately, I am quite dissatisfied with this accidental charge and would like to request a refund.
I appreciate your understanding and prompt attention to this matter. Thank you for your assistance!
Best regards,
Spot & Tango Refund Policy
Spot & Tango offers a 100% money-back guarantee on all trial orders. If your dog does not like the food, you can request a refund before the end of your trial period, ensuring a risk-free experience for pet owners.
The Easiest Way to Get a Spot & Tango Refund
If you’re frustrated trying to get a refund from Spot & Tango—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
