Overview
Identity Guard is a company that helps protect you from identity theft and fraud. They monitor your personal information like your name, Social Security number, and driver's license to alert you if anything suspicious happens. They also keep an eye on your credit cards, bank accounts, and credit reports to catch any unusual activity early. If identity theft does happen, they offer up to $1 million in insurance to cover losses and fees. They have helpful customer service agents available all year round to assist you if your identity is stolen. They offer different plans, including family plans, and have tools like a mobile app, password manager, and safe browsing tool to keep you safe online. Essentially, it's like having a watchful friend keeping an eye on your identity and finances so you can have peace of mind.
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The information is directly sourced from Identity Guard's official website, summarizing the main services and features provided by the company in simple terms suitable for consumers.
How to Get an Identity Guard Refund: Step by Step
If you purchased through IdentityGuard.com directly:
- Call Identity Guard customer service at 1-855-443-7748.
- Request cancellation of your membership if not already cancelled.
- Inform them you want a refund and mention that you are within the 60-day money back guarantee period for annual plans.
- Mention any relevant reasons such as the subscription renewed without notice or that the service was unused to increase chance of refund approval.
- Wait for confirmation and allow 7-10 business days for the refund to appear on your original payment method.
If you purchased through Apple App Store:
- Open a web browser and navigate to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- Find the purchase of the Identity Guard subscription in your purchase history.
- Click “Report a Problem” next to the subscription charge.
- Select “Request a refund” and choose the reason related to the refund like “Subscription renewed without notification” or “Service not used.”
- Submit your refund request.
- Optionally, you can also open the Settings app on your iPhone, tap your Apple ID, then tap Subscriptions, find the Identity Guard subscription, and confirm cancellation to avoid future charges.
- Wait for Apple to process your refund request. You will be notified by email about the status.
How to Contact Identity Guard
If you need assistance, here’s how you can get in touch with Identity Guard support team:
Tips and Tricks for Getting an Identity Guard Refund
- Keep detailed records of all communications including emails, chat logs, and phone call details.
- Be polite but firm when requesting a refund, emphasizing that the service did not meet expectations or was unsatisfactory.
- Request escalation to a supervisor or higher-level support staff if initial representatives refuse a refund.
- Use specific language such as "unauthorized charges," "billing errors," or "service not rendered" to strengthen your case.
- Time your refund requests after a charge posts but before the next billing cycle to increase chances of success.
- Dispute charges through your bank or credit card provider if refund attempts directly with Identity Guard fail.
- Threaten to file complaints with consumer protection agencies or the Better Business Bureau to prompt quicker resolutions.
- Check for and use any trial period guarantees to justify full refunds when cancelling within that timeframe.
- Be persistent with follow-up calls or emails—some users report needing multiple attempts over weeks to secure a refund.
- Consider closing affected bank accounts if unauthorized recurring charges continue despite cancellation requests.
Why Do People Request Refunds from Identity Guard
- Unauthorized charges and billing without consumer consent, including charges of various amounts ($3.49, $34.99, $41.00, $44.99)
- Consumers never signed up or authorized the charges
- Request refunds due to fraudulent or unauthorized transactions
- Misleading information about services leading to refund requests
- Difficulties or refusals in cancellation and refund processes
- Refund requests related to trial fees, monthly service costs, or disputed charges
- Complaints about charges after supposed trial periods or failure to deliver promised benefits
- Refunds issued after complaints about fake checks or fraudulent debits to accounts
- Misleading or fraudulent descriptions of services, especially to the elderly or vulnerable consumers
- Delays in refunds even after disputes and cancellation of accounts
Identity Guard Refund Script
Script
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Dear Identity Guard Customer Service,
I hope this message finds you well. I am writing to discuss a billing issue that has arisen regarding my account. I noticed an accidental charge on my recent statement, and I am quite dissatisfied with this experience. Given that your policy states a 60-day money-back guarantee for annual subscriptions, I would like to request a refund for the amount charged in error.
I would appreciate your prompt attention to this matter and look forward to your response.
Thank you very much for your assistance.
Best regards,
Identity Guard Refund Policy
Identity Guard offers a 60-day money-back guarantee on all annual subscription plans purchased directly through their website or customer support. However, monthly billing plans are not eligible for refunds; if you cancel them, you will still have access to the service until the end of the monthly term, but no refunds for unused portions will be provided.
The Easiest Way to Get an Identity Guard Refund
If you’re frustrated trying to get a refund from Identity Guard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
